Need a hand? Email support@joshsworldquest.com. Please include the device model, iOS or iPadOS version, app version and a short description of what happened. Do not send a child's full name or other unnecessary personal information.
Restore Full Adventure
- Confirm the device is signed in to the Apple Account that made the purchase.
- Open World Quest and go to the Shop or Grown-up area.
- Tap Restore Purchases.
- Allow a moment for Apple to confirm the subscription.
If access does not return, check the subscription in Apple's subscription settings, restart the app and try Restore Purchases again.
Manage or cancel a subscription
Apple manages App Store billing. Open Settings on the device, tap the Apple Account name, then tap Subscriptions; or visit apps.apple.com/account/subscriptions. Deleting the app does not automatically cancel an active subscription.
Profiles and progress
Family profiles and core progress are designed to remain on the device. Each sibling can use a separate profile with an independent age, reading level, discoveries, achievements and recommendations. Deleting a profile, clearing app storage or removing the app can permanently remove local progress. Full Adventure can be restored separately through Apple.
Offline use
Core games, maps, readings and reference material work offline after the app is installed. Optional reference photographs may need an internet connection. If a photograph is unavailable, the learning activity should remain usable without it.
Sound and narration
Check that the device volume is up, Silent Mode is off when appropriate, and narration is enabled in the profile's settings. Pronunciation quality depends partly on the voices installed in iOS or iPadOS. Additional Apple voices can be downloaded from the device's Accessibility or Spoken Content settings.
Accessibility
World Quest supports larger touch targets, reduced motion preferences, VoiceOver-friendly labels and colour-safe feedback. If any screen is difficult to use with an accessibility setting, tell us the device, setting and screen so we can investigate.
Language
The app interface currently supports English, French and Spanish. Language-learning adventures include additional world languages. The interface language can be changed from the language selector at the top of the app or in Settings.
Report a factual issue
Geographic facts and names can change. Please email support@joshsworldquest.com with the page or question, the fact that may need correction and a reliable source if available.
Privacy requests
Read the Privacy Policy or email privacy@joshsworldquest.com. A parent or guardian may ask about a child's information at any time.